FAQs


Have another question?  Email it to mycard@fenwaycard.com

  1. What is the Fenway Card?
  2. How do I get my Fenway Card?
  3. What if I lose my Fenway Card?
  4. How does Fenway Cash work?
  5. What is my Fenway Cash Number?
  6. What is the difference between my Meal Plan and Fenway Cash?
  7. When is value added to the Fenway Cash available?
  8. Where can I use the Fenway Cash?
  9. How do I make a purchase with Fenway Cash?
  10. What happens if I swipe my card at a self-service location and the machine does not work?
  11. How do I recommend additional accepting locations for Fenway Cash?
  12. What if I forget my user name or password?
  13. Is the Fenway Cash Management Center a secure site?
  14. What are the Fenway Cash Terms and Conditions and How can I review them?
  15. What is the Fenway Cash refund process?

What is the Fenway Card?

The Fenway Card is the official identification card of Emmanuel College, Massachusetts College of Art and Design, Massachusetts College of Pharmacy and Health Sciences, Simmons College, Wentworth Institute of Technology, and Wheelock College, the six members of the Colleges of the Fenway (COF). Issued to all students, faculty, and staff, the Fenway Card is required for identification and access to essential campus services It also offers a convenient account – Fenway Cash – for making cashless purchases at the six colleges and around the Fenway. All students, faculty, and staff at the six colleges are required to receive a Fenway Card..

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How do I get my Fenway Card?

The Fenway Card is issued by each college.

Emmanuel College:
Visit the Campus Safety Office in room 136 of the Administration Building. The Campus Safety badging office is open Monday through Friday from 9:30 – 11:30 am and 1:00 – 2:30 pm and Saturday and Sunday 10:00 am – 12:00 pm.

MassArt:
The Fenway Card for MassArt students is issued by the MassArt Department of Public Safety. For more information call 617-879-7810 or go to the Public Safety Office in the Tower Building.

MCPHS:
Fenway Cards are issued by the MCPHS Department of Public Safety. Call 617-732-2900 or go to the Public Safety desk at the Palace Road entrance.

Simmons College:

Please contact the Simmons Campus Card Office located in the Palace Road Building, Room P-107 or call 617-521-CARD (2273).

Wentworth:
Fenway Cards are issued at the Copy, Mail Center (CMC), first floor, Wentworth Hall.

Wheelock College:
Contact Wheelock Facilities at 617-879-2140.

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What if I lose my Fenway Card?

As soon as you realize that your Fenway Card is missing, immediately report it so that the accounts and other privileges associated with your card can be deactivated. The process for reporting and replacing cards varies based on your college. Click here and follow your college’s instructions.

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How does Fenway Cash work?

Fenway Cash is a prepaid spending account on your Fenway Card offering a safe and convenient way to make purchases at all six colleges and around the Fenway. In addition to being able to use Fenway Cash at your own college, you can use it for purchases at the other five – making your visits to these institutions easier and more convenient. Unused balances roll over semester to semester and year to year. You must add value to your account before using Fenway Cash to make purchases. You must have sufficient value available in your Fenway Cash account to pay for each transaction. Each time you use your Fenway Cash account, the amount of the transaction will be deducted from your account. You may not spend more value than you have.

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What is my Fenway Cash Number?

Your 16-digit Fenway Cash number is located on the front of your Fenway Card.

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What’s the difference between my Meal Plan and Fenway Cash?

Both accounts are accessed by your Fenway Card.

All residential students are required to participate in a meal plan. Meal Plan is only accepted as a form of payment at your college’s on campus dining locations. Payment is made at the beginning of the each semester along with tuition and other fees.

Fenway Cash is a prepaid spending account that is accepted at many locations at all six colleges and popular local businesses. It is designed to eliminate the need to carry cash around campus. You or your parents must add value to your Fenway Cash account before using it for purchases. Value in the Fenway Cash rolls over from semester to semester and from year to year.

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When is value added to Fenway Cash available?

Funds transferred by debit/credit card and cash are available instantly. Check deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your Fenway Cash account and a Returned Payment/Check fee will be assessed. If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.

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How do I make a purchase with Fenway Cash?

At retail locations, Fenway Cash works much like a debit or credit card. Just present your Fenway Card for payment to the attendant at the register. Your card will be swiped in a terminal and the transaction authorized. You will need to sign a printed receipt of the approved transaction. At self service locations, simply insert your card in the terminal.

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Where can I use Fenway Cash?

Fenway Cash is accepted for payment at the six colleges and at popular local businesses around the Fenway. Students at any one of the colleges can use Fenway Cash at any of the others. Just look for the “Welcomed” Signage! Click here to see a complete list of accepting locations.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, you will not be charged for the transaction. If for any reason you are charged, please email us a refund request. Please include the location, date & time of the transaction(s) in question.

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How do I recommend additional accepting locations for Fenway Cash?

Recommendations can be sent via e-mail to our  Recruitment Department .Please include the name of the location and why you would like to see them join the program.

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What if I forget my user name or password?

Go to your Fenway Cash Cardholder Account Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.

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Is the Fenway Cash Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

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What are the Fenway Cash Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the Fenway Card Account. They are available for review via a link in the footer of every page on this site.

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What is the Fenway Cash refund process?

You may receive a refund of your Fenway Cash account balance when you graduate, withdraw or leave The Colleges of the Fenway. Proof of withdrawal or dismissal is required. Refund requests must be submitted to the College’s card program service provider in writing to:

Fenway Card Service Center

PO Box 1305

Doylestown, PA 18901-0117

or by emailing mycard@fenwaycard.com

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

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